FAQs

As the need for pest control arises in your Georgia home or business, you probably have plenty of questions. Skyline Pest Solutions has the answers, with useful information about our company and the services we offer.

General Questions

Q: How long has your company been in business?

A: We started in 2004 with only eight employees, and since then, we’ve grown into one of Georgia’s premier pest control companies. Today, we serve over 15,000 customers across the greater Atlanta metro area.

Q: What are your service areas?

A: We serve all of the Atlanta metro area. Our main offices are located in:

  • Atlanta, GA
  • Buford, GA
  • Cumming, GA
  • Marietta, GA
  • McDonough, GA

Contact these offices directly for local questions or to schedule a service.

Q: How can I reach you?

A: Our offices are open five days of the week, Monday throughFriday. We’re glad to meet with you in person during our regular office hours of 8:00 am to 5:00 pm. You can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or fill out our contact form and we’ll get back with you as soon as possible.

Q: Are you on social media?

A: Yes, we’re on Facebook, Twitter and YouTube. Follow us to stay informed and up-to-date on our company and everything pest-related.

Q: Do you offer free estimates or discounts?

A: Yes, we offer both. We’re glad to offer a free estimate – simply contact us to request one. To find out what our current discounts and promotions are, sign up for our e-newsletter or follow us on social media.

Q: Do you offer same day service?

A: Our customers’ needs are our priorities. We guarantee service within 24 to 48 hours.

Q: Can I pay my bill online?

A: Yes, online payment is a free service we offer to our customers. All you need is an internet connection, and you can conveniently pay your bill through our online portal.

Pest Control

Q: What types of pests do you service?

A: Whether they spread disease, inflict venomous bites, contaminate food or destroy property, we treat many pests you may encounter in your Georgia home or business. This includes the following:

  • Ants
  • Beetles
  • Centipedes and Millipedes
  • Cockroaches
  • Fleas
  • Flies
  • Mosquitoes
  • Rodents
  • Silverfish
  • Spiders
  • Stinging Insects
  • Termites
  • Ticks
  • Wildlife

Q: What other services do you offer?

A: In addition to the specific pests that we treat, we also offer general pest control services to protect your property against infestations. These services include:

  • Insulation Services: We install insulation to keep moisture, sound, hot and cold air, and – most importantly – pests, out.
  • P2 Perimeter Protection: This program provides routine services throughout the year to keep pests from entering homes and businesses by focusing on potential entry points.
  • Wood-Destroying Organism (WDO) Inspections: We’ll inspect your home before you buy it for traces of wood-destroying pests like termites.

Q: How do you treat pests?

A: We treat each pest differently based on its specific characteristics. But, what’s constant for each of our services is our combination of extermination and prevention methods. Learn more about the specific services we offer for your pest needs.

Q: Are the products used to service my home or business harmful to children, pets, or me?

A: No, they’re not harmful because applications are made in areas not easily accessible to people or pets, like cracks, crevices and voids. Products applied around the exterior dry quickly and resist physical transfer. Additionally, we typically apply non-residual treatments, so you don’t have to worry about our products affecting your health.

Q: Do the chemicals you use have an odor?

A: None of the baits or residual products we use have an odor. Only products used to flush insects out have an odor. They’re restricted to use in deep nesting situations that require immediate attention.

Wildlife Services

Q: How do your services cover rodents?

A: We treat rodents like we do any other pest – with one exception. If you have an infestation of mice, rats or another type of rodent or wildlife, it’s necessary for one of our Wildlife Specialists to complete a property evaluation to appropriately identify the issue before performing a treatment. Note: This inspection and evaluation is free.

Q: I have a squirrel, bat, or another type of wild animal in my attic. Can you take care of that?

A: Yes, we have a Wildlife Biologist and a highly trained team of Wildlife Specialists on staff to help with wildlife issues. They’re glad to identify the animal that’s living in your attic, then help you decide the right course of action to safely and effectively remove the critter.

Q: Are snakes covered under your wildlife control services?

A: Yes. Most snakes are harmless, but it’s not always easy to tell if the kind you’re dealing with is venomous. Because there are six venomous snakes that call Georgia home, it’s best to get professional help rather than dealing with them yourself. Under our services, we’ll remove snakes and seal potential entry points.

Q: How humane is the removal of the animals?

A: Removing wildlife can be done in a humane way to protect both your property and the animals causing you problems. We use the most current and up-to-date live trapping methods to safely remove animals from your home or business – and with as little stress on the animals as possible. The process is very humane and plays a vital role in the conservation and management of wildlife populations.

Termite Control

Q: How do I know if I have termites?

A: Termites are often called “silent destroyers” because they’re known to cause damage to wooden structures without homeowners realizing they’re around. Still, there are a few common signs:

  • Small, discarded wings
  • Sawdust-looking droppings called “frass”
  • Mud tubes they use for travel
  • Damaged wood that’s hollow or has holes in it

Q: How do you treat termites?

A: We use a number of treatment options, depending on which one works best for your family and property. However, most commonly, we us the Sentricon® System with Always Active™ Technology to stop an entire colony of termites at the source.

Q: Do you offer warranties for termite control?

A: As part of our Exclusive Termite Protection, we offer a $1,000,000 Repair Warranty for qualifying homes to protect you from termite damage. We also offer renewable service agreements for continued protection against termites.

Q: How do I get my home or business under warranty for termites?

A: One of our Inspection Specialists will need to perform an evaluation of your property before any warranty is enacted. This will determine what is necessary to place your home or business under warranty. Request an inspection today to see if you qualify.

Q: What is a termite letter?

A: A termite letter, called the “Official Georgia Wood Infestation Inspection Report” in our state, is a report of damage caused by wood-destroying insects – most notably termites, but also beetles. Its purpose is to inform the lender and buyer of a home about existing damage. If there is damage, the responsibility lies with the lender to pay for repairs. Often, banks will require termite letters before loaning money on the home. Request a termite letter for your next home.

If you have any additional questions that we didn’t include on this page, please contact us, and we’ll be glad to provide you with the answer you need.